O Fim de um mito / Alturas difíceis
March 17, 2010 – 1:04 pmAgora que a DRI se assoma a outro momento de grande carga, nunca é demais lembrar estas palavras sábias de um senhor em pré-reforma:
http://www.joelonsoftware.com/articles/fog0000000068.html
Concretamente:
Here’s the trouble. We all know that knowledge workers work best by getting into “flow”, also known as being “in the zone”, where they are fully concentrated on their work and fully tuned out of their environment. They lose track of time and produce great stuff through absolute concentration. This is when they get all of their productive work done. Writers, programmers, scientists, and even basketball players will tell you about being in the zone.
The trouble is, getting into “the zone” is not easy. When you try to measure it, it looks like it takes an average of 15 minutes to start working at maximum productivity. Sometimes, if you’re tired or have already done a lot of creative work that day, you just can’t get into the zone and you spend the rest of your work day fiddling around, reading the web, playing Tetris.
The other trouble is that it’s so easy to get knocked out of the zone. Noise, phone calls, going out for lunch, having to drive 5 minutes to Starbucks for coffee, and interruptions by coworkers — ESPECIALLY interruptions by coworkers — all knock you out of the zone. If you take a 1 minute interruption by a coworker asking you a question, and this knocks out your concentration enough that it takes you half an hour to get productive again, your overall productivity is in serious trouble. If you’re in a noisy bullpen environment like the type that caffinated dotcoms love to create, with marketing guys screaming on the phone next to programmers, your productivity will plunge as knowledge workers get interrupted time after time and never get into the zone.
Às vezes um email para uma pessoa que está na secretária ao lado é melhor solução que “simplesmente” perguntar. Ele responde quando responder - o urgente é sempre relativo - e globalmente custa menos tempo/produtividade à equipa.
